Website Terms and Conditions

Effective date: June 1, 2026

These Website Terms and Conditions (“Terms”) govern your access to and use of www.karenolsendunn.com (the “Website”), including purchases of original artwork, prints and other products offered through the Website.

The Website is operated by Karen Olsen-Dunn (“Karen Olsen-Dunn,” “we,” “us” or “our”).

By accessing the Website, submitting an enquiry or placing an order, you agree to these Terms. If you do not agree to them, please do not use the Website.

1. Contact information

Karen Olsen-Dunn
Magic Shop Studios
429 1st Street, Suite 260
Petaluma, CA 94952
United States

Email: kolsendunn@gmail.com
Telephone: 415-370-3875

2. Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to place an order through the Website.

By placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate and complete.

  • You are authorised to use the selected payment method.

  • Your purchase is for lawful purposes.

3. Changes to these Terms

We may update these Terms occasionally to reflect changes to the Website, our products, business practices or legal obligations.

The version in effect when you place an order will apply to that purchase. Any revised Terms will be posted on this page with an updated effective date.

4. Website availability

We aim to keep the Website accurate, secure and available, but we do not guarantee uninterrupted access.

We may modify, suspend, restrict or discontinue any part of the Website without notice. We are not responsible for temporary unavailability caused by maintenance, technical problems, service-provider failures or circumstances outside our reasonable control.

5. Artwork, prints and product descriptions

We make reasonable efforts to display and describe each artwork or product accurately.

Product descriptions may include information such as:

  • Title

  • Medium

  • Materials

  • Dimensions

  • Edition size

  • Framing status

  • Year of creation

  • Price

  • Availability

Measurements are approximate unless expressly stated otherwise.

Original artwork is handmade and may contain natural variations, textures, marks and surface characteristics arising from the artistic process. These are not defects.

Prints may contain minor variations resulting from printing, trimming, mounting, paper, canvas or other production processes.

6. Colours and website images

The colour and appearance of artwork shown on a screen may differ from the physical artwork.

Differences may result from:

  • Screen settings

  • Device type

  • Browser settings

  • Lighting

  • Photography

  • Image compression

  • Printing materials

  • Natural variation in handmade work

We cannot guarantee that the colour displayed on your device will precisely match the physical artwork or print.

7. Availability

Original artworks are unique and may also be offered through exhibitions, galleries, studios or other sales channels.

Placing an item in your shopping cart does not reserve it. An artwork or product remains available for purchase by others until payment has been completed and the order has been accepted.

If an item is sold elsewhere before the Website inventory is updated, we may cancel the order and issue a full refund.

Limited-edition prints are subject to the edition size and availability stated on the relevant product page.

8. Placing an order

An order submitted through the Website is an offer to purchase the selected item under these Terms.

After placing an order, you may receive an automated acknowledgement. This acknowledgement confirms that the order was received but does not necessarily mean that it has been accepted.

An order is accepted when we send confirmation that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order before dispatch for reasons including:

  • The item is unavailable.

  • The price or product description contained an obvious error.

  • Payment could not be authorised.

  • Fraud or unauthorised activity is suspected.

  • Shipping is unavailable to the destination.

  • The order appears to be intended for unlawful resale or misuse.

  • A technical or inventory error has occurred.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.

9. Prices

Prices are shown in the currency displayed on the Website.

The product price will include mandatory charges known at the time the price is displayed. Applicable sales tax, shipping charges, customs duties or other permitted destination-based charges may be calculated and displayed separately during checkout.

We may change prices at any time. A price change will not affect an order that has already been accepted.

If a product is listed at an obviously incorrect price due to a typographical, technical or administrative error, we may cancel the order and refund any payment made.

Discount codes cannot be exchanged for cash and may be subject to additional conditions, expiration dates and product exclusions. Unless otherwise stated, only one discount code may be used per order.

10. Taxes

You are responsible for applicable sales, use, import and similar taxes associated with your order.

Where we are required to collect tax, the applicable amount will normally be calculated during checkout based on the order and delivery information provided.

Customers purchasing from outside the United States may be responsible for import taxes, customs duties, brokerage fees or other charges imposed by the destination country.

These international charges are generally not included in the product price or shipping charge unless expressly stated otherwise.

11. Payment

Payments are processed through Squarespace and the payment provider displayed during checkout.

By submitting payment details, you authorise the applicable payment provider to charge the total amount shown at checkout.

We do not directly store your complete payment-card details.

An order may be delayed or cancelled if payment is declined, reversed, disputed or identified as potentially fraudulent.

12. Shipping

Available shipping methods, estimated costs and any estimated delivery periods will be displayed during checkout or communicated separately.

Shipping estimates begin when an order is ready for dispatch, not necessarily when the order is placed.

Some artworks and prints may require additional time for:

  • Printing

  • Drying or curing

  • Signing

  • Numbering

  • Framing

  • Mounting

  • Protective packaging

  • Collection by a specialist courier

Any production or dispatch estimate shown on the product page forms part of the estimated fulfilment period.

We will use reasonable efforts to dispatch orders within the stated period. Delivery dates are estimates unless we expressly agree to a guaranteed date in writing.

If we become unable to ship within the promised period, we will contact you and, where required, offer you the choice of agreeing to a revised shipping date or cancelling the affected order for a refund.

13. Delivery information

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, additional charges or failed delivery caused by:

  • An incorrect or incomplete address

  • Failure to provide requested information

  • Failure to collect or accept the delivery

  • Customs delays

  • Restrictions imposed by the destination country

  • Events outside our reasonable control

Please contact us promptly if you notice an error in your delivery information. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

Additional delivery charges arising from an incorrect address, refused delivery or failed delivery attempt may be charged to you.

14. International orders

International delivery may not be available for every artwork or destination.

The customer is responsible for checking whether the product can lawfully be imported into the destination country.

International shipments may be opened and inspected by customs authorities. Delivery may be delayed while customs procedures are completed.

Unless expressly stated otherwise, the recipient is responsible for customs duties, import taxes, handling charges and brokerage fees. These charges are not refundable by us.

If an international order is refused or unclaimed and returned to us, we may deduct the original shipping charge, return shipping costs, customs charges and other non-recoverable expenses from any refund, except where prohibited by law.

15. Transfer of ownership and risk

Ownership of a purchased item passes to you once we have received full payment and the item has been delivered, subject to applicable law.

Responsibility for loss or damage generally passes to you when the order is delivered to the address provided or collected by you or someone acting on your behalf.

This section does not limit your rights where an item arrives damaged, defective or materially different from its description.

16. Returns

Unless a product page states a different policy, you may request a return of an eligible item by contacting us at kolsendunn@gmail.com within 14 days after delivery.

After receiving return authorisation, the item must be sent back within 30 days after delivery.

To qualify for a return:

  • The item must be unused and undamaged.

  • It must be returned in its original condition.

  • Any certificate of authenticity, documentation or accessories must be included.

  • The item must be securely packaged.

  • Proof of purchase may be required.

  • You must follow the return instructions provided.

Do not return an artwork or print without contacting us first.

Unless the item is damaged, defective or incorrect, the customer is responsible for return shipping, insurance and suitable packaging.

We strongly recommend using a tracked and fully insured delivery service. You are responsible for the item until it is safely received by us.

17. Items that cannot normally be returned

The following items are not eligible for a change-of-mind return unless they arrive damaged, defective or materially different from their description:

  • Commissioned artwork

  • Limited-edition prints

  • Personalised or customised products

  • Bespoke sizes or framing

  • Made-to-order items that have been substantially customised

  • Digital products or downloads once supplied

  • Gift cards

  • Items clearly marked “final sale”

  • Items damaged after delivery

  • Items returned without their original certificate of authenticity, where one was supplied

Any non-returnable or final-sale status will be disclosed before purchase where applicable.

Your statutory rights concerning damaged, defective, incorrectly supplied or misdescribed goods are not affected.

18. Refunds

Eligible refunds will be issued to the original payment method after the returned item has been received and inspected.

Original standard shipping charges will be refunded only where required by applicable law or where the return results from our error, damage in transit or a defective or materially misdescribed item.

Expedited shipping, international duties, customs charges and other third-party expenses are generally non-refundable.

We may reduce a refund where an item has been handled beyond what is reasonably necessary to inspect it or has been returned damaged, incomplete or without required documentation, to the extent permitted by law.

Banks and payment providers may require additional time to display a refund after it has been issued.

19. Damaged, defective or incorrect orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective or incorrect, contact kolsendunn@gmail.com as soon as reasonably possible and preferably within seven days of delivery.

Please include:

  • Your name

  • Order number

  • A description of the problem

  • Photographs of the item

  • Photographs of the outer packaging

  • Photographs of any internal packaging and shipping label

Please retain all packaging until we confirm whether it is needed for a courier or insurance claim.

Depending on the circumstances and applicable law, we may offer:

  • Repair

  • Replacement

  • Reproduction

  • Partial refund

  • Full refund

  • Another appropriate remedy

Do not dispose of a damaged item or its packaging until instructed to do so.

20. Lost shipments

If tracking indicates that an order has not arrived within the expected period, contact us so that we can investigate with the carrier.

A shipment will not necessarily be treated as lost while it is delayed, awaiting customs clearance, held for collection or subject to an active carrier investigation.

Where a shipment is confirmed as lost before delivery, we will provide a replacement or refund as appropriate, subject to availability and applicable law.

21. Commissions and bespoke orders

Commissions and bespoke orders may be governed by a separate written agreement, proposal, invoice or payment schedule.

That agreement may address:

  • Scope and dimensions

  • Colour palette

  • Materials

  • Artistic discretion

  • Price

  • Deposit

  • Instalment payments

  • Estimated completion date

  • Framing

  • Shipping

  • Revisions

  • Cancellation

  • Copyright

  • Display and promotional rights

Unless agreed otherwise in writing, deposits for commissioned or customised artwork become non-refundable once design, sourcing or production work has begun.

The artist retains reasonable creative and artistic discretion when completing a commission. Variations inherent in the artistic process will not constitute a defect or failure to follow the agreed brief.

Where a separate commission agreement conflicts with these Terms, the commission agreement will control in relation to that commission.

22. Care of artwork

The customer is responsible for the care, installation and display of purchased artwork after delivery.

Artwork should generally be protected from:

  • Excessive moisture or humidity

  • Extreme heat or cold

  • Prolonged direct sunlight

  • Smoke, grease or airborne contaminants

  • Abrasive cleaning products

  • Improper handling

  • Insecure hanging or mounting systems

Any care guidance supplied with an artwork should be followed.

We are not responsible for deterioration or damage caused by improper installation, storage, cleaning, framing, handling, environmental conditions or ordinary ageing.

Professional installation may be advisable for large, heavy, fragile or valuable artworks.

23. Ownership of physical artwork and copyright

Purchasing an original artwork or print transfers ownership of the physical item only.

Unless expressly agreed in a separate written document, the purchase does not transfer copyright or any other intellectual-property rights in the image or artwork.

Karen Olsen-Dunn retains all applicable rights to:

  • Reproduce the artwork

  • Create and sell prints or other reproductions

  • Photograph and display the artwork

  • Publish the artwork online or in print

  • Include the artwork in books, catalogues, exhibitions, publicity and archival materials

  • Create derivative works

  • License the image to others

The purchaser may privately own, display, resell or give away the physical item, subject to applicable law, but may not reproduce, commercially exploit, mint, tokenize, license or create derivative products from the artwork without prior written permission.

24. Website intellectual property

Unless otherwise stated, the Website and its contents are owned by or licensed to Karen Olsen-Dunn and are protected by copyright, trademark and other intellectual-property laws.

Protected content includes:

  • Artwork images

  • Photographs

  • Videos

  • Text

  • Logos

  • Graphics

  • Product descriptions

  • Website design

  • Layout and presentation

You may view the Website and save temporary copies for ordinary personal browsing.

You may not, without prior written permission:

  • Copy or reproduce Website content

  • Download high-resolution artwork images

  • Publish or distribute Website content

  • Use artwork images on products or merchandise

  • Modify or create derivative versions

  • Use content for advertising or commercial purposes

  • Remove copyright notices, watermarks or attribution

  • Scrape, harvest or systematically extract Website content

  • Use Website content to train an artificial-intelligence or machine-learning system

  • Mint or associate artwork with an NFT, blockchain token or similar digital asset

Requests for licensing or reproduction permission should be sent to kolsendunn@gmail.com.

25. Permitted sharing

You may share links to publicly available pages of the Website for personal, editorial or non-commercial purposes.

Any permitted reference to Karen Olsen-Dunn’s work must be accurate, respectful and appropriately credited.

Permission to share a Website link does not grant permission to download, reproduce, alter or commercially use an artwork image.

26. Prohibited conduct

You must not:

  • Use the Website unlawfully or fraudulently

  • Attempt to gain unauthorised access to the Website or its systems

  • Introduce malware, malicious code or harmful technology

  • Interfere with Website operation or security

  • Place fraudulent orders

  • Use stolen or unauthorised payment information

  • Impersonate another person

  • Submit false or misleading information

  • Collect information about other users

  • Circumvent access restrictions

  • Use automated systems to scrape or copy content

  • Infringe intellectual-property or privacy rights

  • Use the Website in a way that could damage our reputation or operations

We may restrict access, cancel orders or report suspected unlawful conduct where reasonably necessary.

27. Enquiries and communications

When you contact us, you agree that we may respond using the contact details you provide.

Order confirmations, receipts, shipping notices and customer-service communications are transactional messages and may be sent even if you have not subscribed to marketing emails.

Marketing emails are governed by the preferences selected when subscribing. You may unsubscribe using the link in a marketing email.

28. Submissions and feedback

If you voluntarily send us a review, testimonial, suggestion or other feedback, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and publish that material for business, promotional and Website purposes.

We will not publicly use your full name, image or other identifying information in a testimonial without permission where consent is required.

You confirm that material submitted by you is accurate, lawful and does not violate another person’s rights.

29. Third-party services and links

The Website may use or link to third-party services, including:

  • Squarespace

  • Payment processors

  • Delivery providers

  • Social-media platforms

  • Galleries

  • Exhibition websites

  • Newsletter services

  • Analytics and advertising providers

Third-party websites and services are governed by their own terms and privacy policies.

We do not control and are not responsible for the availability, security, accuracy or practices of third-party websites.

A link does not necessarily imply endorsement.

30. Privacy and cookies

Our collection and use of personal information are described in our Privacy Policy.

The Website uses cookies and similar technologies for essential operation, analytics and advertising. Available choices are presented through the Website’s cookie controls where applicable.

By using the Website, you acknowledge that you have had an opportunity to review the Privacy Policy.

31. Disclaimer

The Website and its content are provided on an “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

  • The Website will always be available or error-free.

  • Every image will precisely represent physical colour or texture.

  • Product descriptions will be free of minor typographical errors.

  • Third-party links or services will remain available.

  • Website content will be suitable for every purpose.

Nothing on the Website constitutes investment, financial, legal, conservation, installation or professional advice.

No statement concerning the future value, collectability or resale potential of an artwork is a guarantee.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

32. Limitation of liability

To the fullest extent permitted by law, Karen Olsen-Dunn will not be liable for indirect, incidental, special, consequential or punitive loss arising from use of the Website or purchase of a product, including loss of profit, revenue, opportunity, data or anticipated value.

Where liability cannot be excluded, our total liability arising from a particular purchase will not exceed the amount paid for the product giving rise to the claim, except where a different limitation is required by law.

These limitations do not apply to:

  • Fraud or fraudulent misrepresentation

  • Wilful misconduct

  • Liability that cannot legally be limited

  • Rights and remedies that applicable consumer law does not permit us to exclude

33. Indemnification

To the extent permitted by law, you agree to indemnify and hold Karen Olsen-Dunn harmless from third-party claims, losses, liabilities and reasonable expenses arising from:

  • Your unlawful use of the Website

  • Your infringement of another person’s rights

  • Material submitted by you

  • Your material violation of these Terms

This section does not require a consumer to indemnify us for our own negligence, unlawful conduct or breach of these Terms.

34. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including:

  • Natural disasters

  • Fire or flood

  • Epidemics or public-health emergencies

  • War, terrorism or civil unrest

  • Government action

  • Labour disputes

  • Carrier disruption

  • Customs delays

  • Power or internet outages

  • Supplier or fulfilment interruption

  • Shortages of materials

  • Failure of third-party platforms or payment systems

We will use reasonable efforts to minimise the effects and communicate material delays.

35. Suspension and termination

We may suspend or terminate access to the Website where we reasonably believe a user has:

  • Violated these Terms

  • Engaged in fraud or unlawful activity

  • Threatened Website security

  • Infringed intellectual-property rights

  • Abused staff, contractors or service providers

Termination does not affect rights or obligations that arose before termination.

36. Governing law

These Terms and any dispute arising from them are governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to any mandatory consumer rights that apply where you live, the state and federal courts located in Sonoma County, California will have jurisdiction over disputes arising from these Terms or the Website.

Nothing in this section prevents either party from seeking appropriate relief in a small-claims court with jurisdiction.

37. Consumer rights

These Terms are not intended to restrict rights that cannot legally be waived.

Customers in jurisdictions with mandatory consumer protections may have additional rights concerning delivery, cancellation, refunds, defective products and dispute resolution.

Where a provision of these Terms conflicts with a mandatory consumer-protection law, the mandatory law will apply to the extent of the conflict.

38. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it enforceable where legally possible.

39. No waiver

A delay or failure to enforce a provision of these Terms does not waive the right to enforce it later.

A waiver is effective only if it is given in writing.

40. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights and obligations in connection with a sale, transfer or reorganisation of the business, provided this does not reduce your mandatory consumer rights.

41. Entire agreement

These Terms, the Privacy Policy, applicable product-page information and any separate written agreement relating to an order form the agreement between you and us concerning the Website and your purchase.

Where a product page or separate written agreement contains specific terms that conflict with these general Terms, the more specific terms will apply to that purchase.

42. Contact us

Questions about these Terms, an order, return or intellectual-property request may be directed to:

Karen Olsen-Dunn
Magic Shop Studios
429 1st Street, Suite 260
Petaluma, CA 94952
United States

Email: kolsendunn@gmail.com
Telephone: 415-370-3875